This User Agreement along with Terms Of Service (collectively, the "User Agreement") forms the terms and conditions for the use of services and products of Navigatio Travel Solutions Private Limited. ("NAVIGATIO").
Any person ("User") who inquiries about or purchases any products or services of NAVIGATIO through its websites, mobile applications, sales persons, offices, call centers, branch offices, franchisees, etc. (all the aforesaid platforms collectively referred to as "Sales Channels") agree to be governed by this User Agreement. The websites and the mobile applications of NAVIGATIO are collectively referred to as 'Website'.
Both User and NAVIGATIO are individually referred to as 'Party' and collectively referred to as 'Parties' to the User Agreement.
"Terms of Service" available on NAVIGATIO's website details out terms & conditions applicable on various services or products facilitated by NAVIGATIO. The User should refer to the relevant Terms of Service applicable for the given product or service as booked by the User. Such Terms of Service are binding on the User.
The User must be at least 18 years of age and must possess the legal authority to enter into an agreement so as become a User and use the services of NAVIGATIO. If you are a minor or are below the age of 18 years, you shall not register as a User of the Website and shall not transact on or use the Website.
As a minor if you wish to use or transact on the Website, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parents). We reserve the right to terminate your membership and/or block access to the Website if it is discovered that you are a minor or incompetent to contract according to the law or any information pertaining to your age entered at the time of creation of account is false.
Before using the any channel provided by NAVIGATIO or procuring the services of NAVIGATIO, the Users shall compulsorily read and understand this User Agreement, and shall be deemed to have accepted this User Agreement as a binding document that governs User's dealings and transactions with NAVIGATIO. If the User does not agree with any part of this Agreement, then the User must not avail NAVIGATIO's services and must not access or approach the Sales Channels of NAVIGATIO.
All rights and liabilities of the User and NAVIGATIO with respect to any services or product facilitated by NAVIGATIO shall be restricted to the scope of this User Agreement.
All content provided through various Channels of NAVIGATIO, including but not limited to audio, images, software, text, icons and such similar content ("Content"), are registered by NAVIGATIO and protected under applicable intellectual property laws. User cannot use this Content for any other purpose, except as specified herein.
User agrees to follow all instructions provided by NAVIGATIO which will prescribe the way such User may use the Content.
There are a number of proprietary logos, service marks and trademarks displayed on the Website and through other Sales Channels of NAVIGATIO, as may be applicable. NAVIGATIO does not grant the User a license, right or authority to utilize such proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content, will be in violation of the applicable law.
NAVIGATIO respects the intellectual property rights of others. If you notice any act of infringement on the Website, you are requested to send us a written notice/ intimation which must include the following information;
The Website is meant to be used by Bonafede User(s) for lawful use.
User shall not distribute exchange, modify, sell or transmit anything from the Website, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.
The User Agreement grants a limited, non-exclusive, non-transferable right to use this Website as expressly permitted in this User Agreement. The User agrees not to interrupt or attempt to interrupt the operation of the Website in any manner whatsoever.
Access to certain features of the Website may only be available to registered User(s). The process of registration, may require the User to answer certain questions or provide certain information that may or may not be personal in nature. Some such fields may be mandatory or optional. User represents and warrants that all information supplied to NAVIGATIO is true and accurate.
NAVIGATIO reserves the right, in its sole discretion, to terminate the access to the Website and the services offered on the same or any portion thereof at any time, without notice, for general maintenance or any other reason whatsoever.
NAVIGATIO will always make its best endeavours to ensure that the content on its websites or other sales channels are free of any virus or such other malwares. However, any data or information downloaded or otherwise obtained through the use of the Website or any other Sales Channel is done entirely at the User's own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that may result from the download of such data or information.
NAVIGATIO reserves the right to periodically make improvements or changes in its Website at any time without any prior notice to the User. User(s) are requested to report any content on the Website which is deemed to be unlawful, objectionable, libellous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law to report@go-Navigatio.com. On receiving such report, NAVIGATIO reserves the right to investigate and/or take such action as the Company may deem appropriate.
NAVIGATIO does not engage with any third party agents and If any such bookings are detected, NAVIGATIO reserves the right, including without limitation, to cancel all such bookings immediately without any notice to such travel agents and also to withhold payments or any refunds thereto. NAVIGATIO shall not be held liable for any incidental loss or damage that may arise from the bookings made by any person through such Travel Agents. The liability in case of such cancellations shall be solely borne by such Travel Agents.
All discounts and offers mentioned on the Website are applicable only to the User(s) of NAVIGATIO for legitimate bookings.
Unless NAVIGATIO explicitly acts as a reseller in certain scenarios, NAVIGATIO always acts as a facilitator by connecting the User with the respective service providers like airlines. (Here after referred to as "Service Providers"). NAVIGATIO's liability is limited to providing the User with a confirmed booking as selected by the User.
Any issues or concerns faced by the User at the time of availing any such services shall be the sole responsibility of the Service Provider. NAVIGATIO will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on part of any Service Provider.
Unless explicitly committed by NAVIGATIO as a part of any product or service:
By making a booking, User understands NAVIGATIO merely provides a technology platform for booking of services and products and the ultimate liability rests on the respective Service Provider and not NAVIGATIO. Thus the ultimate contract of service is between User and Service Provider.
User further understands that the information displayed on the Website with respect to any service is displayed as furnished by the Service Provider. NAVIGATIO, therefore cannot be held liable in case if the information provided by the Service Provider is found to be inaccurate, inadequate or obsolete or in contravention of any laws, rules, regulations or directions in force.
Users are advised to check the description of the services and products carefully before making a booking. User(s) agree to be bound by all the conditions as contained in booking confirmation or as laid out in the confirmed booking voucher. These conditions are also to be read in consonance with the User Agreement.
If a User intends to make a booking on behalf of another person, it shall be the responsibility of the User to inform such person about the terms of this Agreement, including all rules and restrictions applicable thereto.
The User undertakes to abide by all procedures and guidelines, as modified from time to time, in connection with the use of the services available through NAVIGATIO. The User further undertakes to comply with all applicable laws, regulations, orders, directions etc. issued by either the Central Government, State Government, District Authorities or any other statutory body empowered to do so w.r.t use of services or for each transaction.
The services are provided on an "as is" and "as available" basis. NAVIGATIO may change the features or functionality of the services being provided at any time, in its sole discretion, without any prior notice. NAVIGATIO expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which the User obtains from NAVIGATIO or through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services.
User also authorizes NAVIGATIO's representative to contact such user over phone, message and email. This consent shall supersede any preferences set by such User through national customer preference register (NCPR) or any other similar preferences.
While registering on the web, the user will have to register their mobile number, so as to enable him to receive a OTP. The mobile number shall be their username and in order to log in every time a fresh OTP will be sent to the registered mobile number. The user cannot change his mobile number at any given point of time and only one mobile number will be allowed per account.
The User shall be solely responsible for maintaining the confidentiality of both the account as well as for all activities on the account. It is the duty of the User to notify NAVIGATIO immediately in writing of any unauthorized use of their account or any other breach of security. NAVIGATIO will not be liable for any loss that may be incurred by the User as a result of unauthorized use of the password or account, either with or without the User's knowledge. The User shall not use anyone else's account at any time.
The User understands that any information that is provided to this Website may be read or intercepted by others due to any breach of security at the User's end.
NAVIGATIO does not keeps any the data in relation to credit card, debit card, bank information etc. secured and in an encrypted form in compliance with the applicable laws and regulations. However, for cases of fraud detection, offering bookings on credit (finance) etc., NAVIGATIO may at times verify certain information of its Users like their credit score, as and when required.
Additionally, NAVIGATIO may share your Personal Information in an anonymized and/ or aggregated form with a third party that NAVIGATIO may engage to perform certain tasks on its behalf or to fulfil the desired booking, including but not limited to payment processing, data hosting, data processing for offering bookings on credit in accordance with the applicable laws.
NAVIGATIO adopts the best industry standard to secure the information as provided by the User. However, NAVIGATIO cannot guarantee that there will never be any security breach of its systems which may have an impact on User's information too.
The data of the User as available with NAVIGATIO may be shared with concerned law enforcement agencies for any lawful or investigation purpose without the consent of the User.
In addition to the cost of booking as charged by the Service Providers, NAVIGATIO reserves the right to charge certain fees in the nature of convenience fees or service fees. NAVIGATIO further reserves the right to alter any and all fees from time to time. Any such additional fees, including fee towards any modifications thereof, will be displayed to the User before confirming the booking or collecting the payment from such User.
In cases of short charging of the booking amount, taxes, statutory fee, convenience fee etc., owing to any technical error or other reason, NAVIGATIO shall reserve the right to deduct, charge or claim the balance amount from the User and the User shall pay such balance amount to NAVIGATIO. In cases where the short charge is claimed prior to the utilization of the booking, NAVIGATIO will be at liberty to cancel such bookings if the amount is not paid before the utilization date.
Any increase in the price charged by NAVIGATIO on account of change in rate of taxes or imposition of new taxes, levies by Government shall have to be borne by the User. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law.
In the rare circumstance of a booking not getting confirmed for any reason whatsoever, NAVIGATIO will process the refund of the booking amount paid by the User and intimate the User about the same. NAVIGATIO is not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions. Any applicable refund will be processed as per the defined policies of the service provider and NAVIGATIO as the case may be.
The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the service, as per the applicable laws
The User agrees and understands that all payments shall only be made to bank accounts of NAVIGATIO. NAVIGATIO shall never ask a customer to transfer money to any private account or to an account not held in the name of NAVIGATIO. The User agrees that if that user transfers any amount against any booking or transaction to any bank account that is not legitimately held by NAVIGATIO or to any personal account of any person, NAVIGATIO shall not be held liable for the same. User shall not hold any right to recover from NAVIGATIO any amount which is transferred by the User to any third party.
The User will not share his personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of NAVIGATIO. The User shall immediately inform NAVIGATIO if such details are demanded by any of its or representatives. NAVIGATIO shall not be liable for any loss that the User incurs for sharing the aforesaid details.
Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking.
Booking(s) made by the User through NAVIGATIO are subject to the applicable cancellation policy as set out on the booking page or as communicated to the customers in writing.
NAVIGATIO provides various modes of making payments on the Website for transacting, like UPI, Credit/Debit Cards of various banks, Net Banking facility of all major banks, NAVIGATIO and third party Wallets, Gift Cards, EMI and more.
NAVIGATIO will send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction or booking made by the User, via SMS, internet-based messaging applications like WhatsApp, voice call, e-mail or any other alternate communication detail provided by the User at the time of booking.
NAVIGATIO may also contact the User through the modes mentioned above for any pending or failed bookings, to know the preference of the User for concluding the booking and also to help the User for the same.
The User hereby unconditionally consents that such communications via SMS, internet-based messaging applications like WhatsApp, voice call, email or any other mode by NAVIGATIO are:
The User will indemnify NAVIGATIO against all types of losses and damages incurred by NAVIGATIO due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous complaint raised by the User on NAVIGATIO with respect to the communications mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.
Unless explicitly provided by NAVIGATIO in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation of the User. In no case NAVIGATIO shall accept any claims arising out of such scenarios.
Insurance, if any provided as a part of the service or product by NAVIGATIO shall be as per the terms and conditions of the third-party insurance company. NAVIGATIO merely acts as a facilitator in connecting the User with insurance company. The User shall contact the insurance company directly for any claims or disputes. NAVIGATIO shall not be held liable in case of partial acceptance or denial of the claims by the insurance company.
There can be exceptional circumstances where NAVIGATIO and / or the Service Providers may be unable to honour the confirmed bookings due to various reasons like act of God, labour unrest, insolvency, a pandemic, an epidemic, business exigencies, government decisions, terrorist activity, any operational and technical issues, route and flight cancellations etc. or any other reason beyond the control of NAVIGATIO. If NAVIGATIO has advance knowledge of any such situations where dishonour of bookings may happen, it will make its best efforts to provide similar alternative to the User or refund the booking amount after deducting applicable service charges, if supported and refunded by that respective service operators. The User agrees that NAVIGATIO being merely a facilitator of the services and products booked, cannot be held responsible for any such Force Majeure circumstance. The User has to contact the Service Provider directly for any further resolutions and refunds.
The User agrees that in the event of non-confirmation of booking due to any technical reasons (like network downtime, disconnection with third party platforms such as payment gateways, banks etc.) or any other similar failures, NAVIGATIO’s obligation shall be limited refunding the booking amount, if any, received from the customer. Such refund shall completely discharge NAVIGATIO from all liabilities with respect to that transaction. Additional liabilities, if any, shall be borne by the User.
In no event shall NAVIGATIO and be liable for any direct, indirect, punitive, incidental, special or consequential damages, and any other damages like damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or any other Sales Channel.
International bookings made through NAVIGATIO are subject to the requirements of visa including but not limited to transit visa, OK TO BOARD which are to be obtained by the User as per the requirement of their travel bookings and the requirements of the countries the User intends to visit or transit through.
NAVIGATIO is not responsible for any issues, including inability to travel, arising out of such visa requirements and is also not liable to refund any amount to the User for being unable to utilize the booking due to absence or denial of visa, irrespective whether or not the User has availed the services of NAVIGATIO for the visa process too. Refund, if any, will be as per the applicable terms of booking and cancellation policy.
NAVIGATIO at its sole discretion reserves the right to not accept any booking without assigning any reason thereof.
NAVIGATIO will not provide any service or share confirmed booking details till such time the complete consideration is received from the User.
In addition to other remedies and recourse available to NAVIGATIO under this User Agreement or under applicable law, NAVIGATIO may limit the User's activity, warn other users of the User's actions, immediately suspend or terminate the User's registration, or refuse to provide the User with access to the Website if:
Once a User has been suspended or terminated, such User shall not register or attempt to register with NAVIGATIO with different credentials, or use the Website in any manner whatsoever until such User is reinstated by NAVIGATIO. NAVIGATIO may at any time in its sole discretion reinstate suspended users.
If a User breaches this User Agreement, NAVIGATIO reserves the right to recover any amounts due to be paid by the User to NAVIGATIO, and to take appropriate legal action as it deems necessary.
The User shall not write or send any content to NAVIGATIO which is, or communicate with NAVIGATIO using language or content which is:
If the User violates any of the aforesaid terms, NAVIGATIO shall be at liberty to take appropriate legal action against the User.
User agrees that that the end service provider may refuse to provide the service(s), agreed to be provided to the User, for any booking made through NAVIGATIO with/without assigning any reasons or owing to reasons including but not limited to behavioural issues, public safety, health hazards, infectious diseases, government orders/notification etc. In such scenarios of refusal, the liability that may ensue shall solely vest with the end service provider as it is outside the purview of NAVIGATIO and the User agrees that any claim, refund or damages against such refusal shall lie solely against the end service provider and not NAVIGATIO.
The User expressly undertakes to provide NAVIGATIO with correct and valid information while making use of the Website under this User Agreement, and not to make any misrepresentation of facts. Any default on part of the User would disentitle the User from availing the services from NAVIGATIO.
In case NAVIGATIO discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of the travellers is not correct or that any fact has been misrepresented by that User, NAVIGATIO shall be entitled to appropriate legal remedies against the User, including cancellation of the bookings, without any prior intimation to the User. In such an event, NAVIGATIO shall not be responsible or liable for any loss or damage that may be caused to the User or any other person in the booking, as a consequence of such cancellation of booking or services.
If any judicial, quasi-judicial, investigation agency, government authority approaches NAVIGATIO to cancel any booking, NAVIGATIO will cancel the same without approaching the concerned User whose booking has been cancelled.
The User shall not hold NAVIGATIO responsible for any loss or damage arising out of measures taken by NAVIGATIO for safeguarding its own interest and that of its genuine customers. This would also include NAVIGATIO denying or cancelling any bookings on account of suspected fraud transactions.
The User agrees to indemnify, defend and hold harmless NAVIGATIO, its affiliates and their respective officers, directors, lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by such indemnified persons, that arise out of, result from, or may be payable by virtue of, any breach of any representation or warranty provided by the User, or non-performance of any covenant by the User.
The User shall be solely liable for any breach of any country specific rules and regulations or general code of conduct and NAVIGATIO cannot be held responsible for the same.
User agrees that due to recent outbreak of COVID-19 pandemic, which has been declared as a national disaster by the Government of India, there may be instances, where the end service provider either cancels the booking or refuses to provide the services, as agreed with the User, by assigning or not assigning any specific reason for such refusal. Refusal of service may be due to the reasons including but not limited to the User:
If any provision of this User Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this User Agreement shall continue to be in full force and effect.
This Agreement is subject to interpretation as per the laws of India, and the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Chennai.
NAVIGATIO reserves the right to change the User Agreement from time to time. The User is responsible for regularly reviewing the User Agreement.
Any information which is specifically mentioned by NAVIGATIO as confidential shall be maintained confidentially by the User and shall not be disclosed unless as required by law or to serve the purpose of this User Agreement and the obligations of both the parties herein.
NAVIGATIO would like to know the feedback of the Users for improving its services. The User hereby authorizes NAVIGATIO to contact the User for their feedback on various services offered by NAVIGATIO. Such feedback may be collected through emails, telephone calls, SMS or any other medium from time to time. In case the User chooses not to be contacted, such User shall write to NAVIGATIO for specific exclusion at privacy@go-Navigatio.com.
User shall also refer to NAVIGATIO's Privacy Policy available on NAVIGATIO's website which governs use of the Websites. By using the Website, User agrees to the terms of the Privacy Policy and accordingly consents to the use of the User’s personal information by NAVIGATIO and its affiliates in accordance with the terms of the Privacy Policy.
NAVIGATIO strongly believes in resolving the issues raised by the User(s). In the event if user feels that it’s concern has not been resolved to its satisfaction, User may contact our grievance officer, who shall endeavour to redress the concern within 30 working days from the date of escalation. To reach the grievance officer please use this link to submit the details. User(s) are advised to escalate to the grievance officer only when they have already raised their complaint which has not been resolved to their satisfaction, or their concern has not been resolved within 30 working days from the date of ticket generation. User(s) will be required to share their booking reference number and the ticket ID generated for their complaint, for any escalations to the Grievance Officer through this link
In compliance of the Information Technology Act, 2000 and rules made thereunder and also in compliance of the Consumer Protection (E-Commerce) Rules, 2020 the name and contact details of the Grievance Officer are herein as under:
The airline tickets available through the Website are subject to the terms & conditions of the concerned airline, including but not limited to cancellation and refund policies.
NAVIGATIO merely acts as a facilitator to enable the User to book a flight ticket. The contract of service for utilization of the flight is always between the User and the concerned airline.
Airlines retain the right to reschedule flight times, route, change or cancel flights or itineraries independent of and without prior intimation to NAVIGATIO. As a facilitator NAVIGATIO has no control or authority over the logistics of the airlines and therefore is not liable for any loss, direct or incidental, that a User may incur due to such change or cancellation of a flight.
Different tickets on the same airline may carry different restrictions or include different services and price.
The baggage allowance on given fare is as per the terms decided by the airline, and NAVIGATIO has no role to play in the same. Some of the fares shown in the booking flow are "hand baggage fares" which do not entitle the User for free check in baggage and therefore the User will be required to pay separately for check in baggage. The prices for adding check-in baggage to a booking may vary from airline to airline. The User is advised to contact the airlines for detailed costs.
Some airlines enter into "code share" agreements with other Airlines. This means that on certain routes, the airline carrier selling or marketing the flight ticker does not fly its own aircraft to that destination. Instead, it contracts or partners with another airline to fly to that destination. The partner airline is listed as "operated by" in the booking flow.
If your flight is a code share, it will be disclosed to you in the booking process and prior to payment.
NAVIGATIO will disclose any such code-share arrangements to the User, only when the ticketing airline discloses it to NAVIGATIO in the first place.
The total price displayed on the Website on the payment page usually includes base fare, applicable government taxes and convenience fee. Users are required to pay the entire amount prior to the confirmation of their booking(s). In the event the User does not pay the entire amount, NAVIGATIO reserves its right to cancel the booking. User agrees to pay all statutory taxes, surcharges and fees, as applicable on the date of travel.
To avail infant fares, the age of the child must be under 24 months throughout the entire itinerary. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, User will be required to make a separate booking using a child fare. Any infants or children must be accompanied by an adult as per the terms of the airlines.
It shall be the sole responsibility of the User to ensure they are in possession of valid travel documents such as identity proof, passport, visa (including transit visa) etc. to undertake the travel. User agrees that in case of inability to travel for not carrying valid travel documents, NAVIGATIO shall in no way be held liable.
User understands that the information (if any) provided by NAVIGATIO regarding the travel documents is only advisory in nature and can't be considered conclusive. The User shall ensure checking the requirements of travel with the respective airlines of the respective jurisdictions the User may transit through or choose to visit.
User should check with the airlines directly regarding the check-in timings. Usually, check-in begins 2 hours before departure for domestic flights, and 3 hours before departure for international flights.
User should carry valid identification proofs, passport, age proofs as may be required to prove the identity, nationality and age of the passengers travelling on a ticket, including infants.
In the event User does not embark on the onward journey, the entire PNR pertaining to that booking shall be automatically cancelled by the airline. In such a scenario NAVIGATIO has no control in the said process nor will be obligated to provide alternate bookings to the User. The cancellation penalty in such an event shall be as per the applicable airline rules.
Any changes that are made to any existing booking shall be subject to certain charges levied by the respective airline, apart from the service fee charged by NAVIGATIO.
The User shall be obligated to pay applicable charges in the event of any alteration or modification to an existing booking. However, depending on the airline's policy and fare class, charges for changes or modifications to existing bookings may vary.
Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to NAVIGATIO receiving the same from the airlines. However, the convenience fee paid to NAVIGATIO paid at the time of booking is a non-refundable fee.
All cancellations made directly with the airline need to be intimated to NAVIGATIO, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the NAVIGATIO service fee which is independent of the convenience fee as mentioned above.
The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, NAVIGATIO will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, NAVIGATIO will credit the money to the same debit card.
In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.
